The number given above may not be a toll free phone number and you may get charged while calling this number at the usual calling prices. This customer support number of Nordstrom is available on normal working hours and may be closed during some official holidays. Below is that the listed official email address of Nordstrom.
People can use this contact details to contact them and get their concern or query answered quickly. Nordstrom Corporate Office Address : 6th Ave. Seattle, WA United States. We have been your customers for years, but my wife and I are cutting up our credit cards. Goodbye Nortdstrom! Hello Saks!! I am also discusted Nordstrom took the Ivanka Trump line off. This is appalling. I will no longer be a loyal customer of Nordstrom.
You should be ashamed of yourselves punishing Ivanka Trump. Caving to political pressure. Remember the people voted. He is our president. Hmmm why first time you Nordstrom gets involve in politics. You are not the only store. Esp with online. Twitter is already calling for Nordstrom Boycott. We can be powerful too. Yes, indeed. Loved your store, but will never enter again. Why share and lose customers????????
I am contacting you because I read a very disturbing news about your company. Is it true you are pulling the Ivonka Trump line of clothing? If you are doing this as a political statement be prepared. I like Nordstrom but will not do business with you. In fact if this is true I will suggest to the many that shop with you not only to stop patronizing your store but to return the merchandise they have bought over the last couple years.
No politics , remember your job is to sell products not to pedal your own political agenda. Please confirm if true. I do not like to posting false information. Foolish move dropping Ivankas line, then announcing it like your cool to stick with the communist resistance movement.
Anytime I pass your store, it will remind me of terrorism. Do Nordstrom supports terrorism, anarchy, riots and burning of buildings. Not an American store or story. How fast you have forgotten that America and Presidents like President Trump put you on the map. Correction from previous.
What are your executives thinking? Dividing America? I will NOT be shopping with you anymore. I sadly but resolutely joined the boycott in Nov. I severely curtailed my purchase from your store both at Christmas and in January. I am pleased to see the reversal. I am pleased to return to my regular if not more so shopping habits at Nordstrom. Ready for spring shopping! I often shop online at Nordstrom Rack. I tried to return some items at the store and they were unable to open my account either by using my email address and the phone.
I contacted customer service about this problem 5 or 6 times but still nothing has been done. The problem is that since I cannot make returns at a store I have to ship it back. Recently I shipped my returns back and waiting when they receive the shipment and credit my account. Every time I am told that their technical team is aware of the problem.
I am just wondering what qualifications their technical team has! I made a purchase on Nordstrom. While checking out the ask if you want to receive promotional emails and I chose not to.
First of all, why do you even ask your customers if they want something or not if you just plan on shoving it down their throats if they want it or not. I have a lot to complain about!..
I ordered the Hunter Rain Boots in black.. They took 2 weeks before they even shipped them and when I went online, they no longer sell them!! I leave in 2 days!!! They make it impossible to reach someone that can truly help! I hate Nordstrom Rack.. Because several girls at People Free department have being so rude to me, I decided to shop on line. I could not resolve this problem because ,when I returned the items, paid on credit card, sometimes Nordstrom, she said that it is very hard to return it.
The main manager returned the items after I complained. After that incident, my dressing room got lucked, I asked the same girl to helped me, she said that she did not have the key. I had to walk to the counter half naked.
I am married to an attorney. Daniel E. Several times, the girls at this department looked at my clothes that I bought there, like I stoled them. This is harasment. The next time , I will call security. This place looks like a ghetto.
The xmas decorations and the windows are a shame. Gilrs wear flip, flops. I go to Miami. I just know that the next time I will take you to court. An old woman , next to me, it was Xmas, stole a piece of jewelry. I called the girls and they did not do anything. If you want to accuse somebody , the customer better not have the receive and be outside, otherwise, you are dead.
Prepare to be in court because this is a serious business. Sick and tired of this cheap walmart. Well qualified and not hired… Such a shame. And one of my other friends applied for a similar job and was hired, yet she had the same amount of retail experience. This was for the new stores opening in Toronto, ON. Hi, my name is Andre Diggs. The managers talk to you rude and disrespectfully. They treat the elderly employees like they are trash.
The employees know way more than their own managers when it should be the other way around. Managers come to work under the influence of drugs and alcohol as well.
These managers have no respect or care for their employees nor what goes on in their department unless the district manger is coming in the next day to look at the store. Please Mr. Nordstrom or corporate if you can contact me for anything please do so, Thank you.
I was an employee for Nordstrom W H at first i loved the idea of this job and was happy to be apart of this Company!! Let me remind u that previous calls where ended due to service failure which is considered a mistake but because i mistakenly disconnected one call i was terminated after a month of it happening. I was not giving a warning i was just terminated!! This is not right!!
This company do not care about there employees at all they let customers talk to them like they are trash and beneath the the lower level and thats not right. I will never recommend this company for employer its sad and a dirty company to work for. Nordstrom if you ever get the chance to read my comment please investigate how your employees are being treat on a phone call from a rude customer.
I have been working for Nordstrom for almost 5 years. When I feel I have been bullied now it is my limit. On Wednesday December 23, I was in early for my am shift and told to punch in because my store manager wanted to talk to me. I went to Kathy Keegans office and she said to me that I had an offensive conversation on the shuttle bus with the Macys employee-according to the Westfield Management man on board.
Now if this if offensive, there is something wrong with Nordstrom. When I am off work I am being critized by management-my Management, something is wrong with HR and management. Which it is. I was not on the clock and I can not understand the bulling I am receiving. This is an unfair labor issue that is incorrect. Please repair because this is not the Christmas Gift I wanted from work. I do not care if she pays me like she said, I am missing out on my customers and commissionthat I missed for that day of christmas sales.
This is not how management should treat employees. Even the bus dri vers are complaining about the hours. Macys employees are not my responsibility. Please solve this mess.
Please note the conversation below that transpired less than 48 hours from Christmas morning. My order was somehow totally messed up and well all I get is a sorry and in days a credit on my Master Card.. Nothing else?. I would like to know what you plan on doing about this? I have a business myself and would love to show you how taking care of your client is the most important factor in keeping any business. You need to make this right. Alba: Hi, my name is Alba.
How may I help you? Alba: Hi how may I help you? Is this for your last order? Since the items in your order have not shipped, it looks like we had an inventory discrepancy with the brand and were short on items.
That is why the items never shipped out. I am so sorry about that. I can go ahead and issue your refund. This is unacceptable unknown unknown: There has to be more you can do than just offer a refund Alba: I truly am very sorry about this.
Since the system does not advise us of these issues, we are not able to communicate this. I am terribly sorry and do wish that our system was able to send out some sort of notification.
Alba: I am extremely sorry about this. It is not my fault you can not communicate between your clients and your vendors. I know someone there has the ability to make this right. Alba: I completely understand and agree with you. I would gladly do more to try to remedy the situation, but I am not able to.
We received all the items from the brand for the event already and those items were not able to be fulfilled by our fulfillment center. We do not hold any inventory for event items in our fulfillment center, or else I would gladly assist with re-ordering the items. Are you are you kidding me does the media know about this? Alba: When the event ends, we send out for the items that were purchased through the event, based on inventory from the brand. Alba: Usually our fulfillment center will take care of processing the cancellations for items that could not be fulfilled, but I am not sure why that had not been done yet.
You company needs serious overhauling and to pride yourself on customer service is a total farce. I know have to spend my time fighting the Christmas crowd and buy items that I normally would not buy so that there is something for people to have.
For that I blame you for lack of notification and poor management. This is just stocking and pathetic out of a company that prides themselves on so much and delivers so little. Alba: I completely understand and do honestly wish that there was more that could be done to fix this matter, For that I apologize.
Please allow business days for your refund to post to your account and you will also receive a confirmation email of this transaction. Is there anything else that I may assist you with today? Alba: Thank you again for shopping with HauteLook! If you have any additional questions or concerns, please feel free to call us at or e-mail us at membercare hautelook.
Have a great day! Alba has disconnected. While at the store I was given a temporary password. Came home set up new password. Later this evening went back on line to continue shopping, signed in and did my shopping.
Now it is time to close out my shopping. They once again want my password, they refused the same password that I used to sign 40 minutes earlier. So now they want me to set up another password. Bing, Facebook. I love Nordstrom, but there seems to be serious flaws, even the Pleasanton store tried to send and email from the store to my pqlmaccap gmail.
But no email would came through December 18th from the people running the website even though they stayed on line almost 2 hours waiting for their email to reach my computer in my home.
It was not in the trash or junk mail. But the form to change password at that time did not come in even though we watched and waited 2 hours. I gave up and went to the store myself and shopped. After dealing with the issue at the store a temporary ps was given and than I set it up when arrived at home today which was this morning.
How much money is Nordstrom losing due to this type of activity happening at your website? The final analysis I did not get to complete my shopping at your website. When closing an order they ask the buyer to give them the order number before the order is even closed. That is when you see the order number on the invoice. You have this individual Dione Martin who I dealt with in the chat room on December 18th.
When a customer starts chat they do not type in their name. So, I noticed that my name was coming up as Msarguerite Thibaut. He says I am not spelling your name out- it is automatically showing up as you typed it in when you started the chat. When one starts to chat they do not type in their name in chat box before chatting. They have no respect and attitude to match. It was lost when I phones were invented. End of story. Need i say more?
Racist company, worst place ever for a minority or ex military to work. How many minoritires work in corporate?? I bought three times online in a row a lovely online appearing vibrantly blue plaid shirt item Each time what arrived was a shirt that was steel grey with only a hint of blue and front pockets that were misaligned.
At the very least there should have been a plan for Nordstrom to investigate and fix the problem. I am done with the online complaint process. Does anyone have an email address for corporate headquarters of someone higher up the food chain so I can send photos to back up my dissatisfaction?
Follow-up: after multiple and escalating email photographs and complaints, another representative phoned me and seemed to understand the problem. She said she would have a shirt pulled from the warehouse and sent to the Education Department? No word and it has been 18 days. Amazingly, although the shirt is still online, it says unavailable and the color in the photo has been changed to now resemble what they actually delivered.
No apology and admission of their error. The store is in the process of movng to a new location. I work full time and have to leave my job hours early to take her to work. When her interview came, she was informed she would not be hired despite the fact she is more than qualified for the position.
Then the manager has the audacity to tell her that she is vital to the departments closing. They question the managers actions and have offerd to sign a petition. Why does she have to suffer this? I agree John. I was at NordstormRack Albany last week and their display light boxes are horrible. There is barely light illuminating and lots of hotspots and shadows. I did my light box with a company from Montreal called Media Graph. They developed a patent LED that gives even lighting and no hot spots.
They are a bit expensive but with the currency difference and for the quality, it is really worth it. I am a regular shopper at Nordstorm and enjoy the great prices and fashion. I am a huge fan of Nordstroms and an avid and loyal customer. I would really like to know why Nordstrom has stopped carrying Robert Talbot ties? What has happened to Nordstroms…Freehold N. J store.. Last weeks experience was a shame on you. I went to the home dept where two senior ladies triried to so helpful. I needed.
A gift for the evening. Chose a beautiful cheese tray. There was none in stock so I purchased the store display.
The sleeve of the box was damaged. I asked for a Nordstroms box to place the tray in.. None to be had so this lovely sales lady ran aroundd the store for 20 minutes. Came back empty handed. Once again there as no pare or I should say paper that would wrap a deck of cards Mind you all the giftware in the sections are larger than a.
No paper no larger boxes in the store. I asked to see a customer service rep and a store manager… it is now 45 minutes later a nice service woman finds box.. Of course why would they bring the sales ladies more so they would have to run around again.
I asked for a store manager another half an hour passes are they taking the train or he bus to the dept.
I have been here almost an hour. A young manager of he day finally comes and I explain all.. I have been a major shopper since you first opened for more than18 years..
Thiis makes me think twice to go back to the small stores where they pride themselves to please their customers. Have wrapping paper and boxes and genuine smile on their face..
Not a phony cllueless store manager.. May you bring back the service you once were known for…….. I have to share the sentiment with the other reviews here. The Pentagon City store has the worst management and customer service I have seen. I went to exchange a price of fine jewelry that my sister purchases as a gift, not wanting to tell her I decided to use the return policy to exchange. This store is 45 minutes away. Well needless to say and once again I have been treated like I stole the item.
So what happened to customer service and management according to Nordstrom in this store? Stereotyping customers and treating them like so is going to destroy a good company. Having been a former Nordstrom employee myself I remember the pride I took in giving nothing but the best customer service. Leesa exemplifies what a Nordstrom salesperson should be.
Her top focus was on providing me with the best product based off of what my needs and desires were. I initially brought a suit in for alteration after loosing over 40 pds. I did not tell her why this Hugo Boss suit meant so much to me. He passed two weeks before I graduated from my business program at PSU. I was much heavier then, and the suit was purchased from another helpful representative in your downtown location. Leesa took the time to help me with setting up the alterations which were absolutely perfectly done.
Because I had lost so much weight I feared that the pants would never be able to be taken in. I was advised by the seamstress that I may be looking at buying another suit. Leesa was awesome in making some suggestions on some business casual attire that was within my budget after the suit was checked in. She did not attempt to sell me the most expensive item, she sold me the one that looked the best, fit the best, and was within my budget. I have since returned to this store to pick up my alterations, and again Leesa exceeded my expectations when I inquired about a new dress shirt.
It was not the most expensive shirt offered, it was the one she felt looked best on me. If upper management reads this, this long time employee needs to be recognized. Thank you Leeza for all you have done, it is greatly appreciated. If I loose any more weight, I will buy my new suit from you after I get my new job. How the mighty have fallen! A very big and special day for our family. We had a huge family party complete with photographer.
When I went to put on his Communion suit on his big day, I noticed the shoe sizes were mismatched. They gave me two different sizes. He ended up having to wear his sneakers and all the photos have his feet cut off. I went to speak to a store manager, and was given the run around. She took my name and assured me the store manager would contact me. Not holding my breath. Is this what passes for a high-end luxury retailer these days? I must say we are very disappointed in your customer service.
We have spend thousands of dollars over the years between your Nordstrom stores and online. My daughter placed the order below in march for a graduatuon gift. Received the necklace. Then received a bandeau instead of my sunglasses. Where is the empathy of truly good customer service?
Please advise of what you can do after reviewiing the above. Thanks you for your timely response! Judy Stradley for Genna Stradley. A very nice young man David T. Petrovic helped me the best he could at the store. He gave me his card,I gave him my number,. He kept trying to help me ,sending photos to me,and doing it on his day off ,he was the best sales person I have ever had help me,thanks to David I will be receiving my Chanel Handbag in a day or two.
The new magnificent store built in Jacksonville, FL is such a disappointment. The sales associates are ample but the customer service is seriously lacking. I was absconded my entire way through the store. I almost felt I was being mauled. I experienced my most unpleasant shopping experience ever in the cosmetic area.
I felt totally overwhelmed by the sales ladies. I was overjoyed at this solution, as I was told they are educated in all cosmetic lines. While first introduced I thought this is such a great service. However, while just being there just a few moments, I again felt frustration. The consultant seemed more interested in ringing up sales for another associate.
I watched and was simply stunned! I was clearly just a distraction for her. In the past I would always shop Nordstroms when possible.
I wanted to let you know I no longer will seek out your stores. Your personal service has taken a very wrong turn. You hype it up and have a very high price pointThe salesperson told me how fine of a watch it was.
I got sucked in and purchased one. While driving the pin on the strap broke and it came off my wrist hitting the road at 70miles per hour. The company told me to go pound sand when I asked for help So much for how great there customer service is suppose. Jonhs Knitts can also be returned they were given to her by her mom and still have all the original tags on themabouteach all this over a screwed up watch when we return the dresses can we get cash? Since you are now going to wiggle out of Workers Compensation along with Walmart, etc, I will be ripping my card up.
Done with Tea Party Jerks like you. I have also posted on FB urging all my family and friends to rip up their Nordstrom cards and stop supporting your business. I only spend my money with people that have ethics.
You lost yours somewhere. Just want to make everyone to beware that the Nordstrom coffee bar in Montclair used my debit card an additional time 10 mins after I had left. Guess this store is not as classy as it used to be! Thanks for the heads-up. Moved here 6 months ago and I am having Nordstrom shopping withdrawals and your Nordstroms Rack in Palm Desert is not doing it for me. I moved from the Thousand Oaks CA area and it is wonderful.
So Mr. Nordstrom what is the possibility of one in PS…. Warm regards from a dedicated Nordstrom shopper and stock holder!!!! Today your company called my new phone number from regarding an account with you. I have no account with you and insist you turn that information over to law enforcement immediately. Anything with my number attached is a fraudulent account.
Nordstrom is a great quality company that my family has shopped at in Orlando for many years. Our only issue was the location in Florida Mall where all the tourists go looking for bargains. We are very disappointed that Nordstrom has apparently left Orlando when they should have relocated to i the Millennium Mall among the other quality stores. The Rack store Nordstrom placed there is not good enough. There is rumor that Bloomingdale may leave the Mall so perhaps Nordstrom will take over the space and give Orlando another try.
It is location, location, location. Florida Mall was simply the worst location. This, is the worst company you are ever amazing to work. They, treat employees like animal, luckiest, i still alive, otherwise I die by now , i got harassment by the spa manager in year , and have no humans right for me to have my voice. The voucher required mailed correspondence and some cooperation from the store in providing style and item numbers of watches I would purchase to replace my watch.
Credit voucher has been returned and follow-up notifications have been mailed to the store and to corporate offices. I have called in to check prior to arriving at the store initially to tell them of my situation with the Tory Burch flats that I purchased and was told that I am able to come in and speak with a manager to return the purchased item.
An item that I purchased over the weekend and wore for the first time today, 4 days old and only worn for 2hrs this morning during work.
To elaborate, I work in an office and not too much walking is involved… I worn the pair for about 2 hours and it was extremely uncomfortable to a point where I almost blistered causing my feet to swell and redness occurred.
I had to swap out my shoes immediately. Luckily, always keep a pair of sandals at my desk at all times. When I arrived at the store ad was able to speak with the store manager, I was initially trying to explain my current situation with her but yet was she wanting to listen.
Immediately, she took a look at the pair and advised she is not able to do anything since it had been worn. It is impossible to damaged such pair in 2 hours of being worn, that is ridiculous, product looks brand new.
I did not see where that statement was heading nor was it relevant to the current situation. Also, one other issue that occurred was that I also had asked that she help me cancel an order for the same pair that I had the store place for me in a different color. I do not understand as product has not shipped so why is it that I am not able to cancel the order?
I am paying for the shipping fee and feel that I should not have to do so since I am wanting to cancel an order that has not even shipped? It is very hard for me to work with a representative when I feel that I am not being helped.
They will take our money for high end products all day long, but make it nearly possible to resolve or just return should there be a problem with it. I walked thru the shoe department three times tonite at Washington Square store in Tigard Oregon not one single person asked if I needed help and it was the entire shoe dept and believe me they were not busy. In a statement, the company framed the move as a chance to rethink office work post-pandemic. Heidi Groover: or hgroover seattletimes.
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